Question 1

What time is check-in and check-out?

Accepted Answer

Check-in and check-out times are set by the host. You can find them on the 'Guide Page' by clicking Guide. Early check-in or late check-out may be available upon request to the host.

Question 2

How to become a host?

Accepted Answer

Download the Rideez app, create an account and click switch to host from the menu screen, which will prompt you to create your first listing and verify your identity. Yes! it's that easy to get started.

Question 3

How long does the refund process take?

Accepted Answer

Once approved, refunds will take 5-10 days to appear on a customer's statement.

Question 4

Does Rideez do partnership?

Accepted Answer

Yes, Rideez have a Founding Host Partner Program available to only 50 accepted host. The perks and benefits are zero commission for 6 month and priority placement in our eco-system. Rideez have the right to renew or terminate any host if requirements are not met.

Question 5

Can I modify or cancel a booking?

Accepted Answer

Modifications and cancellations depend on the host's cancellation policy. You can request changes through the app, and the host will need to approve them. Check the listing's cancellation policy before booking.

Question 6

Is my payment secure on Rideez?

Accepted Answer

Yes, all payments on Rideez are processed securely through our payment partners. We never store your full payment details on our servers.

Question 7

How do I contact a host?

Accepted Answer

You can message hosts directly through our in-app chat feature. Simply visit the listing page and click the message icon to start a conversation.

Question 8

What happens if a host cancels my booking?

Accepted Answer

If a host cancels a confirmed booking, you will receive a full refund. In some cases, we may offer assistance in finding alternative accommodations.

Rideez

Disclaimer